MUHAMMED's CV
MUHAMMED ASLAM
AIRPORT GROUND HANDLING | CUSTOMER SERVICE OPERATIONS| AIRPORT & AIRLINE OPERATIONS
Profile summary
Accomplished airport ground handling and safety professional with 3 years of progressive experience in airport operations and safety compliance across the GCC. Trilingual in English, Hindi, and Arabic, bringing cross-cultural team leadership and regulatory adherence to complex aviation and site environments. Track record of supervising ramp operations, managing shift schedules, and enforcing safety standards across multiple countries. Dedicated to maintaining operational efficiency and safety compliance.
Career highlights
customer service representative: • Delivered front-line customer service at check-in counters, boarding gates, and arrival halls, assisting 300+ passengers per shift, resolving inquiries and disruptions to maintain on-time departures and high customer satisfaction. • Managed special service requests including PRM, VIP, and elderly passengers in line with airline and airport procedures. • Assisted U.S.-bound passengers through the U.S. CBP Preclearance facility, ensuring full compliance with cus- toms and security protocols.
Safety Compliance: Manages safety operations by overseeing daily site inspections, equipment maintenance, and worker compliance with safety regulations across active project sites.
Safety documentation coordinater: Documentation Coordinator with experience in document control, administration, reporting, and cross-functional coordination, ensuring accurate records, timely submissions, and smooth daily operations.Coordinated safety documentation, inspection reports, and compliance records across active operational sites.
Key skills
Professional experience
Delivered front-line customer service at check-in counters, boarding gates, and arrival halls, assisting 300+ passengers per shift, resolving inquiries and disruptions to maintain on-time departures and high customer satisfaction. Managed special service requests including PRM, VIP, and elderly passengers in line with airline and airport procedures. Assisted U.S.-bound passengers through the U.S. CBP Preclearance facility, ensuring full compliance with cus- toms and security protocols. Handled irregular operations (IRROPS) such as flight delays and gate changes, providing clear communication and service recovery. Prepared shift reports and incident summaries to aid in operational continuity and compliance tracking.
- Supported U.S. CBP Preclearance operations while maintaining compliance with established security and customs procedures.
- Effectively managed IRROPS and passenger disruptions, minimizing service impact through clear communication and timely coordination.
- Supported on-time departure operations through effective passenger handling, boarding coordination, and gate management.
- Maintained accurate incident reports, shift documentation, and operational records to support compliance and continuity.
Coordinated and maintained safety documentation, site records, inspection reports, and compliance documents across active operational locations in Dubai
- Prepared, updated, and maintained operational and safety reports, ensuring documents were accurate, organized, and readily available for review
- Verified proper use of Personal Protective Equipment by all workers during daily operations.
Managed workplace safety conditions across site operations, maintaining housekeeping standards to reduce hazards and overseeing emergency evacuation procedures.
- Reported unsafe acts and unsafe conditions.
- Conducted routine safety inspections and site safety checks.
- Ensured employees used appropriate Personal Protective Equipment.
Education
Certifications
Languages
English · Fluent
Hindi · Fluent